Check-In / Check-Out
Check in : 2.00pm
Early arrival before 2.00pm is subject to room availability. Any request for early check in before 6.00am and check out on the same day at 12.00noon is subject to one day charge.
Reservations are held until 6.00pm unless guaranteed by credit card or deposit.
Check out : 12.00noon
Late check out at 2.00pm subject to room availability and half day room charge may apply.
Late check out after 6.00pm is applicable for one full day charge.
No charge for children below 12 years of age sharing the same room (without extra bed)
Excelsior Executive Floor
Excelsior Executive Floor is located on the 12th floor and its Lounge offers a range of benefits and privileges. Guest staying on the Excelsior Excutive Floor can enjoy complimentary buffet breakfast from 7.00am till 10.30am and afternoon tea from 5.00pm till 7.30pm at the Excelsior Executive Lounge, Personalised check-in, Daily newspaper, Complimentary 2 pieces of cloths per stay for pressing service, Daily replenishment of fruits platter, Evening turn down service, Complimentary 1 hour usage of meeting room upon availability and advanced reservation is required, Unlimited use of in-room wifi, Late check out at 2.00pm subject to availability.
Method and Condition of Payment
- We accept Visa, MasterCard and UnionPay.
- Valid credit card must be presented upon arrival. Otherwise, an imprint or photocopy (front and back) of the credit card and signature of cardholder are required prior to arrival to reserve your stay with us.
- If paying by cash, an extra night’s accommodation payment is required as a security deposit.
- Companies with credit facilities can make reservations by sending a Letter of Undertaking duly signed by an authorised personnel.
- The hotel reserves the right to place a non-confirmed reservation as waiting list status.
- A deposit is required in the form of cash or credit card for incidental charges upon check-in.
- Any additional guest from the original booking is prompted for extra charges by the hotel.
- The hotel reserves the right to levy one night’s room charge, as cancellation or no show charges, unless reservation is cancelled 48-hours prior to the date of arrival.
- Pets are not allowed in the hotel.